Three ways to reach us

How do I contact Millioner Casino support?

Picking up the chat, the inbox or the phone gets you a person any hour, every day of the week.

Start the chat Verified by iTech Labs & QUINEL

Paid to players today

558,042 NZ$

8,383 Playing now

Anjouan licensedALSI-210491 regulated by Anjouan Offshore Finance Authority since 2012

28-minute average payoutNZ$46M paid weekly with withdrawals up to NZ$25,000 per transaction

TLS 1.3 encryptionBank-grade security protecting 203,000+ active players

Independently tested, externally verified

Which channel should you use?

Straight talk is our habit here, so each line goes to a human on shift.

Mid-game and stuck

Best when the question is quick and you want an answer while the game is open. Someone joins in about two minutes, day or night.

Open chat

Send the full story

Best for documents, statements and anything with an attachment. Write to [email protected] and a reply lands in roughly two hours.

Write now

Ring us now

Best for money worries and anything urgent. Dial +64 9 343 3974 (NZST) and you are talking in about a minute.

Call support

NZ details

Reach us from anywhere in New Zealand

New Zealand players get a local number, local hours and a licence you can check.

How to reach

New Zealand phone+64 9 343 3974

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Licence

RegulatorAnjouan Offshore Finance Authority, ALSI-210491

Need help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Lifeline Aotearoa

Independently tested, externally verified

You sent it once and nothing changed

One written trail, one named person, then a regulator that exists outside our building.

Earlier messages, pasted in full

Send the whole sequence to [email protected], pasting your earlier messages and any reference numbers. A case file is opened and logged the same day.

Written reply within two days

Within two days a complaints officer replies in writing, naming the point that was understood and the point that was not, and setting out what can be done.

Before the file closes

Reply once more and ask for a manager review, which adds a second reader to the file. The review is closed with a written outcome you can keep.

Once our paper trail ends

Should the written outcome still fail you, take the matter to the Anjouan Offshore Finance Authority, which licenses Millioner Casino LLC under ALSI-210491.

Right desk first

Where should your message go?

Our desks split the work by topic, so mail reaches the team that can act on it.

Account

General help[email protected]

Document checks (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Data and privacy[email protected]

Partnerships[email protected]

Someone answers fast

Reply times you can plan around

Nothing here closes at five on a Friday, which matters when you are three hours ahead of Sydney.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 343 3974

Phone waiting time1 minute

Fewer messages back and forth

Pull these together first, and the first exchange usually finishes the job.

Your account email address
Transaction reference from the cashier
Date and time of the issue
Photo ID for verification matters
Screenshot of the screen you saw

You're mid-question

Less waiting, more knowing

Six plain answers so your first message already covers what support will ask.

trustCan I confirm which regulator licenses Millioner Casino?+

Millioner Casino LLC holds a licence from the Anjouan Offshore Finance Authority, number ALSI-210491, and the company number is 888851. Both details sit on this page so you can check them against the regulator's own register before you deposit anything.

trustCan I ask for a copy of my data, or have it deleted?+

Yes. Email [email protected] and say whether you want a copy of your data or its deletion. Someone replies within two hours, though erasure can only follow once verification and any open payment checks are finished.

trustDo I need to wait for Monday to get help at night?+

Support runs 24 hours a day, 7 days a week, so a Saturday night in New Zealand is covered like a Tuesday morning. Typical replies are one minute on the phone, two minutes on live chat and two hours by email, all measured in NZST.

trustWhat if I can't log in and can't remember my details?+

What support needs is your registered email address and a short description of the problem, never your password. Staff will identify the account from those details and may ask a security question, and no legitimate message will ever request your login password.

trustWhere does the 65-hour verification wait actually start?+

Documents usually clear in 65 hours, counted from the moment all three arrive: photo ID, proof of address and a payment card image. Sending clear, uncropped pictures in one message is the single biggest thing that keeps it near that timeline.

trustWhen I write in Finnish or German, who answers me?+

Replies come in English, German, Finnish and Norwegian, so German, Finnish and Nordic players can write in their own language. When no agent for your language is free, the first reply will be in English.

You are not the first to need this call

Three independent New Zealand organisations help with gambling problems, and none of them is connected to Millioner Casino. They talk to players and to families, free of charge, and they do not report back to us.

Gambling Helpline New Zealand. A free national line for anyone worried about their own betting or someone else's, staffed by trained counsellors.

Problem Gambling Foundation of New Zealand. Counselling and public education for people harmed by gambling, including family members and whanau.

Lifeline Aotearoa. A confidential crisis line for anyone in distress, including when money problems feel overwhelming.

Names you can look up

The name on the licence, once you look

Useful the moment you want to know whose name sits on the account, before you deposit anything.

Company

Registered nameMillioner Casino LLC

Company number888851 (Anjouan)

Registered officeBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-210491

Complaints

Support e-mail[email protected]