Three ways to stay in control

Set your Millioner Casino responsible gambling limits before play

Play only from 18+, and every Millioner Casino account carries deposit limits, loss limits, session reminders, cool-off periods and self-exclusion as standard.

Set a limit

Anjouan licensedALSI-210491 regulated by Anjouan Offshore Finance Authority since 2012

When you need to check something

Where you stand with limits and support

A calm moment to check the basics before you decide how much time and money this account should hold.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-210491

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Guardrails you can switch on

What you can switch on before your session

Useful on the quiet evening you decide what a comfortable session looks like for you.

Cap your deposits first

This caps how much you can put into the account over a period you choose, and it is best switched on before your first deposit rather than after a heavy night.

What if I keep losing?

A loss limit stops play once your net losses reach the figure you set, so a bad run has a defined end instead of drifting on.

Time noticed before time lost

A reminder appears during play to tell you how long you have been at the table, which helps when a quick session quietly becomes a long one.

Can I pause my account?

A cool-off pauses your account for a break you decide on, keeping your balance and history safe while the games stay closed to you.

When a break is not enough

Self-exclusion closes your account to play for a set time, and in New Zealand this is arranged inside your Millioner Casino account rather than through a national register.

Support that takes minutes

A ceiling you choose yourself

Millioner Casino keeps these controls inside your profile, open around the clock, so nobody has to wait to use them.

Check your account details

Open your profile from the account menu and look over your details first, since the limits you set will sit against this one verified account.

See your current limits

Find the limits section and read what is already in place, because a limit you set earlier may still be active and worth knowing before you change anything.

Choose your own ceiling

Pick the control that matches your concern: a deposit limit for money in, a loss limit for money out, or a session reminder for time spent at play.

Confirmed, then in place

Confirm the change and check the screen though to the end, since nothing takes effect until the confirmation is accepted in the account.

Getting help

Who can I call about my gambling?

Three free, confidential services for players and their families in New Zealand, and what each one does.

Gambling Helpline Aotearoa

A free line that answers any hour of the day, every day, and keeps the conversation confidential. Players and relatives can call or free text to talk things through with a trained person. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, plus peer and cultural support, across eighteen clinics nationwide. Freephone or text during weekday business hours, and speak with someone who understands the pressure gambling can put on a household. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for the families beside them. It sets out the signs of harm, practical tips, and a finder for support close to home. safergambling.org.nz

What is the difference between a pause and self-exclusion?

A breather you gain. A timeout is a break of hours or days taken inside your account, chosen from your profile and applied to play. Meanwhile the account stays open and your balance waits for you. Set it before a session rather than after a hard night.

The point where you stop. Self-exclusion closes your access for a long period set in the account, and it cannot be undone early. Once started, the account stays shut for that whole stretch, so the decision holds even on a difficult evening. Choose a length that matches what you actually need.

Is there a national register? New Zealand keeps no national self-exclusion register, so the casino account is where you exclude yourself. The block applies to Millioner Casino only. If you want wider support, the Gambling Helpline Aotearoa takes the conversation further.

A household where the line holds

When you first sign up. When you open an account, the 18+ rule is checked and your identity is confirmed before any withdrawal leaves. Photo ID, proof of address and a card image do the confirming.

Household blocking tools. Blocking tools for gambling sites, built into many phones or sold separately, can cover a whole household. A parent or partner holds the passcode so the setting stays put.

A number that listens. Pick a quiet hour and talk about what you have noticed, not about blame. Gambling Helpline Aotearoa takes calls on 0800 654 655 around the clock.

When play stops being fun

Catching these signs early keeps a pastime from becoming a strain, and no one is judging you for noticing. A limit set in advance or a pause is the simplest first step, and it costs nothing.

If a few of these feel familiar, that is reason enough to act.

Playing longer than you intended, most sessions
Chasing a loss with a bigger deposit
Keeping play hidden from those close to you
Money set aside for bills going to play
Feeling flat or on edge when you cannot play
Borrowing to keep the account topped up
Sleep and mood shifting with your results

Answers for players

What changes when I stop for a while?

Clear replies from a team that would rather you set the pace than find it gone.

If I take a cool-off, does my balance stay and when can I play again?+

A cool-off makes the account read-only for the period you chose, so play is closed until that stretch runs out. Money sitting in your balance stays where it is and is waiting once the break ends. Nothing is lost, and no wager is settled in the meantime.

Can I shut my Millioner Casino account permanently rather than pause it?+

Yes, you can ask us to close it for good. A message to [email protected] from your registered email address is enough, and our team answers around the clock in English. Closure ends the relationship, so a return later means a fresh account and a fresh check.

I picked a deposit ceiling in a hurry, where can I edit it?+

Every limit you have chosen lives in one place, the responsible gambling area of your profile. The same screen shows what is live and lets you adjust the figure. Look at it before a session rather than midway through one, when tomorrow's decision is easier to see clearly.

Is a self-exclusion reversible once it starts?+

No. Self-exclusion runs for the whole period you selected and cannot be shortened or lifted early, by you or by our support team. That firmness is the point: it holds the decision you made while thinking clearly. Plan the length as if you will need all of it.

Will self-excluding at this casino keep me out of other sites?+

No. New Zealand has no national self-exclusion register, so a block here covers Millioner Casino accounts only. If other sites are part of the picture, you need to arrange a separate exclusion with each of them. It is worth doing in the same sitting, while the intention is fresh.

Do the limit settings work the same in the mobile version?+

Yes. The mobile site carries the same responsible gambling section as the desktop one, with deposit limits, loss limits and self-exclusion in the same place. Loading it on a phone changes the layout, not the tools or the figures you have already set.